FAQs

Q. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

A. We offer worldwide shipping to any country. Whenever possible we use a local logistics services to keep delivery costs low. Overall a package shouldn't take more than 10 business days to arrive and typical shipping times to the North America are 5 to 10 business days and slightly longer to the UK, Europe and Australia. Check out our   Shipping page  for further details on timings.

Q. CAN I USE MORE THAN ONE DISCOUNT ON MY ORDER?

A.  Whilst we try to be as generous as possible with our discount offers, unfortunately, we can only accept one discount code at a time. That said if you want to make a second purchase you will still be able to use any other discount codes you might have!

Q. WHAT'S YOUR RETURNS POLICY?

A.  We offer  30 days returns guarantee. Check out our  Returns page for more details.

Q. I MADE A LARGE ORDER BUT NOT ALL THE ITEMS HAVE ARRIVED YET?

A.  We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.

Q. WHAT'S THE PURCHASE CURRENCY?

A.  When making a purchase on our website all payments are charged in USD.

Q. ARE THERE ANY OTHER COSTS I NEED TO PAY?

A.  From time to time we charge for shipping when this is the case we only ask customers to cover the small packaging and shipping costs to ship their order. There are no other costs, now or in the future.

Q. WHAT'S YOUR PRIVACY POLICY?

A.  Our privacy policy is detailed  here.

If you have a question which isn't answered here,   you can get in touch with us here.